Solutions
Live chat solutions by industry
The same tools serve very different teams. These are the setups that work best for each one.
Ecommerce and Shopify
Answer questions on the checkout page
Shoppers leave when a question about delivery, sizing or returns goes unanswered. See who is on your cart or checkout page and offer help before they go.
- Shopify theme snippet
- Alerts when visitors reach checkout
- Image sharing for product photos
Web hosting and WHMCS
Support clients where they manage their services
Add the widget to your WHMCS client area so signed-in clients reach your team with their name and email already filled in.
- WHMCS addon module
- Client details passed to the chat
- PDF transcripts for your records
Agencies
One workspace for several client websites
Install a separate widget on each client site with its own colors and welcome message. Your team sees which website each visitor is on.
- Up to 10 websites on Business
- Branding per website
- Give a client their own agent seat
SaaS and software
Help trial users before they give up
Spot users stuck on the same settings page and start a chat. Share screenshots both ways and tag conversations for your product team.
- Proactive chat invitations
- Tags such as bug or feature request
- Internal notes on each conversation
Education
Handle admissions season without a backlog
Applicants ask the same questions about fees, deadlines and documents. Save the answers as canned replies and collect offline messages overnight.
- Business hours by time zone
- Offline message collection
- A shared team queue
Not sure which plan fits your team?
Tell us how many agents and websites you have and we will suggest one.