Help Center
Troubleshooting
Most problems come from caching, a wrong site key or a blocked script. Work through the checks below.
The widget does not appear
- Check that the site key matches the one in Settings, then Install code
- Clear your site cache and any CDN cache
- Make sure your domain is listed in Settings, then Security and privacy
Visitors do not show up
- Ad blockers on your own computer can hide you. Test in a private window
- If Wait for consent is on, visitors appear only after they accept your cookie banner
No sound on new chats
- Browsers block sound until you click once inside the dashboard
- Check that sound is on in Settings, then Notifications, and that your device is not muted
Still stuck? Email info@briolivechat.com or call +1 307 500 3828 and we will help you finish the setup.