Pricing
Brio LiveChat pricing
Simple monthly plans in USD. Every plan includes the chat widget, the agent dashboard and mobile access.
Starter
1 agent
$30
For a solo owner testing live chat on one website.
- 300 chats per month
- 30 days of chat history
- Last 25 live visitors
- 10 canned replies
- Image sharing up to 5 MB
- WordPress and HTML install
- Email support
Pro
1 agent
$35
For a single agent who chats every day and sells online.
- 1,500 chats per month
- 12 months of history
- Last 200 visitors with referrer
- 100 canned replies, tags and notes
- All file types up to 10 MB
- Voice announcements
- Shopify and WHMCS, 3 websites
Team
5 agents
$40
Everything a small support team needs, with no monthly caps.
- Unlimited chats and history
- Unlimited visitor monitoring
- Unlimited canned replies
- Files up to 25 MB, 25 GB storage
- Roles, assignment and 3 departments
- Advanced notification rules
- Remove Brio branding, 5 websites
- Priority support
Business
10 agents
$50
For larger teams and agencies running several websites.
- Everything in Team
- 10 agent seats
- Unlimited departments
- 50 GB file storage
- Reports with CSV export
- 10 websites
- Priority support and onboarding call
Billed monthly, cancel any month. Upgrades apply immediately and are prorated. Prices exclude local taxes where they apply.
Full feature comparison
Swipe sideways on a phone to see every plan.
Feature
Starter $30
Pro $35
Team $40
Business $50
Capacity
Agent seats
1
1
5
10
Chats per month
300
1,500
Unlimited
Unlimited
Chat history kept
30 days
12 months
Unlimited
Unlimited
Websites
1
3
5
10
Visitors
Live visitor list
Last 25
Last 200
All visitors
All visitors
Referrer and page journey
No
Yes
Yes
Yes
Proactive chat invitations
No
Yes
Yes
Yes
Messaging
Canned replies
10
100
Unlimited
Unlimited
File and image sharing
Images, 5 MB
All types, 10 MB
All types, 25 MB
All types, 25 MB
File storage
1 GB
5 GB
25 GB
50 GB
PDF transcripts
Yes
Yes
Yes
Yes
Tags and internal notes
No
Yes
Yes
Yes
Notifications
Sound and browser alerts
Yes
Yes
Yes
Yes
Voice announcements
No
Yes
Yes
Yes
Per-event notification rules
No
No
Yes
Yes
Team
Roles: owner, admin, agent
No
No
Yes
Yes
Assignment and transfer
No
No
Yes
Yes
Departments
No
No
3
Unlimited
Reports
No
Basic
Full
Full + CSV export
Widget and integrations
WordPress and HTML install
Yes
Yes
Yes
Yes
Shopify and WHMCS
No
Yes
Yes
Yes
Custom pre-chat fields
No
Yes
Yes
Yes
Remove Brio branding
No
No
Yes
Yes
Support
Support channel
Email, 2 business days
Email, 1 business day
Priority, 4 business hours
Priority + onboarding call
What counts as an agent
An agent is one named login that can answer chats. You can remove an agent and invite someone else at any time, so seats move with your team. Owners who answer chats use a seat.
What unlimited means
On Team and Business there is no monthly cap on chats, history or tracked visitors, and no overage fees. Unlimited covers normal use by real visitors on websites you own or manage.
Fair use
To protect the service we rate-limit automated traffic, cap one widget at 2,000 visitors online at the same time and enforce file storage limits. We contact you before changing anything.
Pricing questions
Need more than 10 agents? Contact sales for a custom quote.
We email you at 80% and 100% of the limit. After that, new visitors see the offline form until your next billing date or until you upgrade. Chats already open are never cut off.
Pro gives you five times the chats, a full year of history, three websites, all file types, voice announcements and Shopify and WHMCS support. For most single-agent stores it is the better plan.
Not at the moment. Seats come in plan sizes of 1, 5 and 10. Contact sales if you need more than 10 agents.
Major credit and debit cards through our payment processor. An invoice is available in your account for every payment.
Not yet. All plans are billed monthly so you can change or cancel without a long commitment.
Your workspace becomes read-only for 30 days so you can export transcripts. After that, conversations and files are permanently deleted.
Try every Team feature free for 25 days
No card needed to start. Pick your plan when the trial ends.