Legal
Privacy Policy
Last updated October 4, 2026.
This policy explains how Brio Reach (“we”) handles personal data when you use briolivechat.com, the agent dashboard and the Brio LiveChat widget.
Two kinds of data
Account data belongs to you, our customer: your name, email, billing details and team members. We are the controller of this data.
Conversation data belongs to your visitors: names, emails, messages, files and technical details collected by the widget on your website. You are the controller and we process it on your behalf.
What the widget collects
- Name and email entered in the pre-chat form
- Messages and files sent in a chat
- Current page, referrer, browser, operating system and approximate country based on IP address
- A first-party identifier to recognize returning visitors
How we use it
To provide the service, keep it secure, send service emails and bill you. We do not sell personal data and do not use conversations for advertising.
Retention
Conversation data is kept for your plan’s history period or until you delete it. Account data is kept while your account is active and afterwards for the period tax law requires.
Your rights
You can access, correct, export or delete your data from your account. Visitors should contact the website they chatted with, and we help our customers answer those requests.
Contact
Email info@briolivechat.com or write to Brio Reach, 30 N Gould St #69367, Sheridan, WY 82801, USA.