Security
Security and privacy at Brio LiveChat
Customer conversations often contain order numbers, emails and account details. This is how we protect them.
Encryption in transit and at rest
All traffic uses TLS 1.2 or newer. Stored conversations and files are encrypted.
Role-based access
Agents see only what their role allows. Owners can remove access instantly and sign out every device.
Safe file uploads
Allowed file types only, size limits per plan, malware scanning before download and files served from a separate domain.
Account protection
Two-factor sign-in with an authenticator app, sign-in rate limits and email alerts for new devices.
Privacy controls
Mask IP addresses, wait for cookie consent before tracking and delete a visitor's data on request.
Retention you control
Choose how long history is kept, up to your plan limit. Deleted data leaves backups within 30 days.