Help Center
Install Brio LiveChat on WHMCS
The Brio addon module places the widget in your WHMCS client area and passes the signed-in client’s name and email. Available on Pro and above.
Download the module
Download brio_livechat.zip from the Downloads page, or from Settings, then Install code in your Brio workspace.
Upload the files
Extract the zip and upload the brio_livechat folder to /modules/addons/ on your WHMCS server.
Activate the addon
In WHMCS admin go to System Settings, Addon Modules, find Brio LiveChat and click Activate.
Configure
Click Configure, paste your site key, choose which admin roles have access and save.
Widget setup
Choose whether the widget appears on the public order pages, the client area or both. Agents can see the client ID and active services next to the chat.
Troubleshooting
Using a custom WHMCS template? Make sure it outputs the footer hook variable, because the module adds the widget through that hook.
Still stuck? Email info@briolivechat.com or call +1 307 500 3828 and we will help you finish the setup.