Live chat software by Brio Reach
Talk to your website visitors while they are still deciding
Brio LiveChat shows you who is on your site right now and lets your team answer them in seconds. Install it on WordPress, Shopify, WHMCS or any website.
Install on the platform you already run
From sign-up to your first chat in about ten minutes
Step 1
Create your workspace
Sign up, add your website address and choose your widget color.
Step 2
Add the widget
Install the WordPress plugin, Shopify snippet or WHMCS module, or paste one line of code before the closing body tag.
<script src="https://briolivechat.com/widget/w.js" data-site="YOUR_SITE_KEY" async></script>
Step 3
Answer from any device
Visitors appear the moment they load a page. Reply from your desktop or add the dashboard to your phone home screen.
Visitor monitoring
Know who is browsing before they ask
Every visitor shows up with the page they are on, where they came from, their device and how long they have stayed. Returning customers bring their name, email and past chats with them.
- Separate alerts for new visitors, returning visitors and chats in the queue
- Current page, referrer, country, browser and operating system
- Invite a visitor to chat when they linger on pricing or checkout
Built for the work support teams do every day
Each tool below is part of every plan from day one, with higher limits on larger plans.
Real-time chat
Typing indicators, timestamps, read status and a clear queue, so no visitor waits unseen.
Sound and voice alerts
Hear "New chat" or "Returning visitor" in a male or female voice. Turn either off at any time.
Canned replies
Type a slash to search saved answers by shortcut or text, then edit before sending.
Files and images
Both sides can send screenshots, invoices and PDFs, with size limits and virus scanning.
Searchable history
Find any chat by name, email, message text or date. Archive without deleting anything.
PDF transcripts
Download a branded transcript with customer details, agent name, times and conversation ID.
Step away from the screen without missing a chat
Brio plays a sound and can announce events out loud, so your team hears a new chat even when the dashboard sits in another tab.
- Sound alerts are on from the start, and each agent can turn them off
- Voice announcements in a male or female voice, with volume control
- Browser and phone notifications when the tab is in the background
- A built-in test so you know alerts work before your first customer arrives
Who uses Brio
Made for businesses that sell and support online
Pricing
Four plans. Monthly billing. No setup fees.
Start with one agent for $30 a month, or give a team of ten everything for $50.
Starter
1 agent
$30
For a solo owner testing live chat on one website.
- 300 chats per month
- 30 days of chat history
- Last 25 live visitors
- 10 canned replies
- Image sharing up to 5 MB
- WordPress and HTML install
- Email support
Pro
1 agent
$35
For a single agent who chats every day and sells online.
- 1,500 chats per month
- 12 months of history
- Last 200 visitors with referrer
- 100 canned replies, tags and notes
- All file types up to 10 MB
- Voice announcements
- Shopify and WHMCS, 3 websites
Team
5 agents
$40
Everything a small support team needs, with no monthly caps.
- Unlimited chats and history
- Unlimited visitor monitoring
- Unlimited canned replies
- Files up to 25 MB, 25 GB storage
- Roles, assignment and 3 departments
- Advanced notification rules
- Remove Brio branding, 5 websites
- Priority support
Business
10 agents
$50
For larger teams and agencies running several websites.
- Everything in Team
- 10 agent seats
- Unlimited departments
- 50 GB file storage
- Reports with CSV export
- 10 websites
- Priority support and onboarding call
Billed monthly in USD. Change plan any time. 25-day free trial on every plan.
Questions before you install
Can’t find your answer? Write to our team and a person will reply within one business day.
The script loads asynchronously after your page content, so it does not block rendering. The launcher is small, and the full chat window loads only when a visitor opens it.
Yes, by default. The pre-chat form asks for name and email before each chat so your team can follow up if the visitor leaves. You can add optional fields such as order number.
The widget switches to offline mode and collects a message instead. It shows your business hours, and the message reaches your team by email.
Yes. The agent dashboard works on phones as well as desktops. You can add it to your home screen and receive browser notifications for new chats.
Your next customer has a question right now
Set up Brio LiveChat today and answer it before they close the tab.